Frequently Asked Questions
I have not received my order?
This may be due to your PREORDER items. PreOrders are shipped once ready due to high demand. All details are in the items description.
If you have purchased available stock with a PREORDER item, your full order will be shipped once the preorder item is ready.
How long does my PREORDER item take?
All details on PREORDER items are included in the product description.
Do You Restock Items That Have Sold Out?
Inmindseye is constantly trying to produce products that unique, so that consumers get something truly special. We're not that into mass producing. Although we always update best selling products keeping the aesthetic but with a twist, keeping the products unique. Sign up to our newsletter to stay updated with updated styles and to be the first to get in first.
Where Are Your Products Made?
Our products are designed and produced in Byron Bay, Australia and manufactured in Bali, Indonesia. Special/Limted ranges are also printed locally in Byron Bay.
What Payment Methods Do You Accept?
We accept payment via Credit Card, Paypal and Afterpay. All orders are charged in AUD upon checkout.
Can Discount Codes Be Used On Sale Items?
Unfortunately discount codes are not valid with discounted items and during sale periods.
How Do I Track My Package?
You will receive a shipping confirmation from us when your order has been dispatched from our warehouse, and a second email with your Tracking Number once the package has been processed with the Courier Company.
Customs/Import taxes for International customers?
All international customers are responsible for any duty or import taxes on your purchases within your own country.
What are your shipping times?